With the ongoing situation around COVID-19, we wanted to share an update with you. These are uncertain times, but we are sure about one thing: putting the health and safety of our team and our customers first is key.
We are doing everything we can to ensure the continued sanitization of all our products and facilities. Our team is committed to staying healthy, and helping our customers stay healthy, too.
We apologize for any delays in getting your order to you. Production or shipping may be impacted by global issues beyond our control, and cause a bit of a wait.
We hope to maintain regular order shipments as best we can, and we appreciate your patience.
PLEASE NOTE: For the duration of the epidemic in the USA, Eccentric Mall IS NOT responsible for delivery delays caused by the carriers (USPS, UPS etc) and NO refunds will be issued to customers if they order is delayed by the carrier as long as Eccentric Mall has transferred the package to the carrier and the tracking number is showing that the package is with the carrier.
Major Update April 17, 2020 Domestic USPS services are experiencing delays.
USPS Priority Mail and First Class Package Services will likely see their two to three-day delivery windows extended. Priority Mail Express and Priority Mail Local 1-Day deliveries are not impacted at this time, though.
The Postal Service is currently unable to accept items destined for affected countries at any Post Office® or postal facility location, effective April 3 until further notice.
Customers are asked to refrain from entering items addressed to any of the below countries. The below list of destinations are suspended as of April 10, 2020:
- Bosnia and Herzegovina
- Cayman Islands
- Cook Islands
- Costa Rica
- Democratic Republic of the Congo
- French Polynesia
- Guinea Bissau
- Netherlands Antilles
- New Guinea
- New Caledonia
- Papua New Guinea
- Republic of the Congo
- Saudi Arabia
- Solomon Islands
- South Africa
- Sri Lanka
Other notes of importance around these locations:
USPS continues to have a temporary suspension of the guarantee on Priority Mail Express International destined for China and Hong Kong, which has been effective since Monday, Feb. 10, 2020, due to widespread airline cancellations and restrictions into this area.
Customers may see delays in mail and packages destined to China as well as from China, as well as to and from European countries subject to restricted passenger airline travel.
On March, 23 2020 USPS announced suspension of Priority Mail International service’s guarantee to certain European countries, which include:
- Also, La Poste has advised that effective March 30, 2020 through April 15, 2020, it will be unable to accept inbound letter-post flows in their entirety for the upcoming weeks, during which there will be four days of reception: Tuesday, Wednesday, Thursday and Friday. Efforts will be focused on urgent flows and the delivery of small packets able to help people during this confinement period. Therefore, La Poste is asking mailers worldwide to defer their non-urgent shipments to France
- Great Britain
The following countries have suspended certain mail services:
- Romania: CN Poșta Română SA has advised that it is currently unable to send letter-post and parcel-post items to an increasing number of countries both within and outside the European Union. Therefore, it is no longer accepting letter-post and parcel-post items for international destinations to which transport capacities are unavailable.
- Kazakhstan: The country has declared a state of emergency until April 15, 2020 which may result in delays of inbound shipments.
- Denmark: Post Danmark (PostNord Denmark) has suspended signature on delivery. Delivery will be conducted via methods that limit human contact, with immediate effect.
- Grenada: Grenada Postal Corporation, has advised that the Government of Grenada has declared a limited state of emergency for 21 days effective March 25, 2020. Outbound and inbound mail delivery services and other services will be affected.
- Nepal: Nepal Post has advised that the Government of Nepal has extended the suspension of all incoming international flights to Nepal until April 15, 2020, and the country is in lockdown until April 7, 2020. These measures are adversely affecting the collection, transmission and delivery of mail items.
- Colombia: Servicios Postales Nacionales S.A. 4-72, has advised that, owing to the emergency resulting from the spread of the novel coronavirus (COVID-19), there will be significant delays in all of its international inbound and outbound letter-post, parcel-post and EMS services.
- Bolivia: Agencia Boliviana de Correos has advised that effective from March 22 to April 15, 2020, it is temporarily suspending all mail services.
The Postal Service will continue to accept and process mail destined for the aforementioned countries. This mail will be held within their network and will be delivered once mail service is restored.